Level I Computer Technician: Help Desk

Full-Time, Part-Time
Greater Chicago, Northwest Indiana
Posted 7 months ago

Ateki is looking to fill an immediate full-time opening for a Level I Computer Technician & Help Desk Representative. This new team member will support our clients and our company’s day-to-day operations. The Level I Computer Technician & Help Desk Representative’s daily tasks will include, but may not be limited to: providing our clients IT support services on-site and over the phone and using our Ateki Remote Client support tool. The Level I Computer Technician & Help Desk Representative will promptly ensure that our clients technical problems are addressed professionally, quickly, and in a manner that leaves our clients completely satisfied. The Level I Computer Technician & Help Desk Representative may be responsible for everything from helping a user resolve an email problem to troubleshooting basic network and malware problems.

This position is ideal for candidates that have at least 1 year of solid IT experience, who have a great attitude, are hungry to learn and grow, and who love working directly with clients. We are looking for people who are friendly, professional, like to stay busy, and are customer service driven. Since our clients are located all over the Greater Chicago Area, candidates must be dependable and have reliable transportation.

Basic Qualifications:
– Fluent English speaking and writing required
– Fluent Spanish speaking and writing is highly desirable
– Excellent customer service skills
– Strong inter-personal communications skills
– A polite and kind demeanor
– Ability to handle very high stress situations and thrive under pressure
– Impeccable integrity and honesty

Technical Requirements:
– Experience with Windows 7, 8.x, 10 operating systems
– Experience with Microsoft Office applications
– Working knowledge of TCP/IP networking
– Ability to troubleshoot common computer issues
– Ability to install drivers, setup peripheral hardware, and check for proper operation
– Knowledgeable of virus, trojan, malware, ransomware removal and protection
– Knowledgeable of Internet applications including: Firefox, Chrome, Internet Explorer, Microsoft Edge, Adobe Flash, Adobe Acrobat Reader, Java Run-time Environment, etc
– Knowledgeable of Windows operating system security patch management, error logs, disk free space management, backups, etc
– Knowledgeable of Windows system password management, including resetting of passwords on local computers, Active Directory, Office365, etc
– The ability to answer and respond to phone and email support tickets.
– The ability to update support tickets using our help desk software
– Knowledgeable of configuring routers, wireless access points, firewalls, VPN connections, etc.
– Knowledgeable of updating and configuring mobile devices, specifically Apple iOS and Android OS
– Knowledgeable of AT&T and Comcast Internet service offerings
– Knowledgeable of CAT5e, CAT6, RG-6 wiring specifications

You Will:
– Support a variety of IT systems of both hardware and software
– Work with business network monitoring and alerting systems and tools
– Enjoy a team-centered work environment that works together to implement and support IT solutions for our clients
– Work with an extremely talented group of IT professionals and specialists

Ateki LLC, a veteran owned and minority owned Delaware company, is a team-focused organization that is aggressively looking for knowledgeable and motivated team members that want to continue to learn and be a part of a fast-paced and exciting working environment.

Ateki is an MSP (Managed Service Provider) that provides IT (Information Technology) services to small businesses in a wide variety of markets and industries. Ateki also provides low voltage wiring services such as: installing and servicing surveillance systems, copper and fiber structured caballing, access control systems, and audio visual systems and controllers. Ateki has locations in the Greater Chicago Area,  Northwest Indiana, and Las Vegas, Nevada. Ateki operates a number of brands such as: Dispensary Wiring, awebnow, ALODON Internet Services, Chicago Services, MyHelpDeskToday, and MyBusinessToday.

Ateki provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ateki complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Ateki expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ateki’s employees to perform their job duties may result in discipline up to and including discharge.

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